Member Experiences

“It gives us a great deal of peace of mind and a sense of security that we have someone who will help us when we need it.”

Following foot surgery, the relationship between Envisage member Koyna Sood and Personal Wellness & Care Coordinator Debbie Rudoy blossomed into a friendship that boosted emotional well-being while addressing physical comfort.

After breaking her foot in 2019, Koyna called Debbie, who immediately determined her needs and caregiver schedule. Koyna says that Debbie and the caregivers “lifted the burden” from her husband, by providing help twice a week with getting her ready for baths and washing her hair. “It’s been a really great relationship to the point where now we even swap recipes because we both really like to cook,” Koyna says.

When asked about what her recovery from foot surgery would have been like without the support of Envisage, Koyna immediately responded: “It would have been really hard for us.” Debbie and the caregiver network, who helped Koyna when she needed it most, made a difficult situation bearable – and even forged a quality friendship.

— Koyna Sood

“You don’t have to uproot yourself and move someplace else. You can continue your life as you know it and stay in place.”

During an early-morning bike ride, John hit a rock and fell, fracturing his hip. An ambulance took him to St. Clair Hospital, where he underwent surgery while Claudia called their care coordinator, Debbie Rudoy, from the emergency room.

“Having a care coordinator was essential to helping me deal with the situation,” says Claudia. “Debbie immediately started working on the discharge plans and worked out all of the details. It was a huge load off of my mind. I did not have to research any options.”

Debbie encouraged the Detwilers to consider a short-term skilled nursing stay that offered more intensive therapy than Home Health. Because John was in excellent physical condition, he spent two nights in the hospital, rather than the three required by Medicare for skilled nursing coverage. With the Platinum Plan, Envisage paid for John’s stay at The Willows, where Debbie coordinated with the facility’s social worker to manage his discharge plan.

— John and Claudia Detwiler

“Envisage is the ace in the hole that gives our family peace of mind
as we grow older.”

“One of the things that’s meaningful to us, when the kids come to visit, is that our home is the one constant in their lives,” says Jack. “There are memories here, this is where the ‘toy box’ is and where the kids come to take a look at things that never change. With Envisage, we’re secure in the knowledge that, if we should need some nursing care or what have you, we have bought and paid for it, and it is from an organization with a history of home care excellence. I don’t think we gave our kids a chance to worry about us because we planned this well in advance.”

— Jack and Joni Bogut

“A failure to plan is a plan to fail.”

“I think of a wise saying that says ‘A failure to plan is a plan to fail.’ So I try to do that in various aspects of my life. I would like to be healthy and live in my home for as long as possible.

What helped me in becoming comfortable with the expenses was comparing the entry fee to a month of nursing home care and that enabled me in looking at my other finances to see that it would be affordable for me. One call does it all.”

— Jack Adams

“It’s a bridge that you need to be able to cross over.”

“I don’t know if it’s pride or just the fundamentals of life: to be able to do the ordinary things that you want to be able to do; to keep your cabinets full of food; to pay your utilities, your insurance, and the things that you’re responsible for as an adult. That was my primary goal. I think you just need to know that it’s a bridge that you need to be able to cross over. What’s on the other side is important, and if you have unlimited resources, then you can go for the world. But if you don’t, then you have to look to whatever is meaningful and appropriate for you.

If you know that you can stay in your own home, you have time to prepare it to make it comfortable for yourself in the event that comes to fruition.“

— Dennis Mays

 “My care coordinator was with me every step of the way.”

“In my personal situation, I didn’t expect that I would need much help. I was fine, healthy.

However, I had an experience that required me needing some hand holding through a diagnosis and a health challenge. My care coordinator was with me every step of the way. I didn’t expect to need that service. I’m glad that they were there for me. They’re there for you. They really are. That individual one-on-one caring, that individual one-on-one relationship is something you just don’t find in today’s world.”

— Sherry Campbell

“Envisage provides support for you when you’re still in your home and not capable of doing some things.”

“It’s a very good way to get help when you need it. It’s beyond the actual health care because it provides support for you when you’re still in your home and not capable of doing some things. Our Personal Wellness and Care Coordinator (PWCC) adds a lot of value too. My wife had several different problems and the last time she fell, we called our PWCC, and she came and did a check-in with my wife and she decided she needed to go to the hospital.

She was always very willing to provide any kind of support we needed, such as coordinating transportation, meals, and housekeeping. It was very helpful during that period.”